Exchange & Return Policy

Please read our policy carefully before placing your order.

Exchange Eligibility

We offer exchanges subject to the conditions mentioned below.

If you wish to exchange your product, you must inform us within 48 hours of receiving the order.

To be eligible for an exchange:

• The product must be in the same condition in which it was received.
• The product must be unused, unworn, unwashed, and undamaged.
• All original tags attached to the product must be intact.
• The original invoice must be available and returned along with the product.

Products that do not meet these conditions may not be accepted for exchange.

Exchange Logistics Charges

Any logistics charges involved in an exchange, including pickup and/or re-delivery charges, will be borne by the customer.

If any additional logistics cost is applicable during the exchange process, the customer will be responsible for the same.

Defective or Damaged Products

We take utmost care to ensure that your order reaches you in perfect condition. In the unlikely event that you receive a defective or damaged product, please contact us within 48 hours of delivery.

For such cases, a clear, continuous package-opening video is mandatory as proof of the condition in which the package was received. The video should clearly show the unopened package, the opening process, and the product inside.

If the product is verified to have been received defective or damaged and the required opening video is provided, the matter will be reviewed and an appropriate resolution will be provided.

Please note: A refund is applicable only in the case of a verified defective or damaged product supported by valid package-opening proof. For all other eligible cases, exchanges are offered as per our policy.